We’re here to help.
Whether you’re locked out of your account, hitting a rating issue, or evaluating RateFlow for your program, our team will get back to you the same business day.
Email us
The fastest way to reach the RateFlow team is email. Please include your MGA or broker organization, the affected user, and any error message you're seeing so we can route your request quickly.
Account access
- Forgot your password? Reset it here.
- New to RateFlow? Your MGA administrator provisions accounts — ask them to invite you.
- MFA lockout or enrollment issues: email us from a verified address associated with your account and we'll verify identity before resetting.
Rating & compliance questions
For questions about a specific rate, factor, or filing — including differences between RateFlow output and an ISO manual — please include the quote ID, effective date, and the coverage line. We'll route it to the underwriting or actuarial contact for that program.
Status & incidents
We're working on a public status page. In the meantime, if you suspect an outage please email us and we'll confirm whether it's a known issue.